Hero Journey rewards missing? Audit your track.

When Hero's Journey launched, players at TH7 and above were placed midway through the track. Hero Quests attached to tiers that were already unlocked are skipped and cannot be played, so the three Ore Chests those quests would have paid are not paid out. The one-time gem continuation only applies to a quest you were offered and failed, not to a quest that was migrated away.

Most rewards can be held in the track for up to 7 days and are then claimed automatically, storage permitting (otherwise they may be auto-sold). Hero Equipment and Hero Skins are exempt and are held until you claim them, so a piece the audit flags as missing can still be sitting unclaimed in your track.

Equipment tiers award the first piece in that hero's pool you don't already own. If you already owned every piece in that hero's list, the reward is replaced by 50 Starry Ore instead of a new piece. That substitution is the main reason a missing piece is a flag to verify rather than proof of a bug.

Not from data. Supercell sent the flat compensation as a free in-game Shop offer with a 7-day claim window, and the player API exposes no ore or resource balances whatsoever, so whether you claimed it can only be checked inside your own game account.

Equipment tiers hand over pre-leveled Epic equipment (levels 1, 6, 9, 12 or 15 depending on the tier). Each tier hands over the first piece in that hero's pool you do not own, and equipment levels never go down. So if you own that piece below the granted level, this tier did not hand it to you, so you already had it from a shop, event or Treasure Chest, and the tier paid out a different piece in the pool instead.

Supercell describes Accelerated Rewards as a catch-up mechanic for accounts considered very far behind in the equipment and ore economy, but it publishes no qualifying threshold and nothing about it appears in the player API. Treat it as a toggle you set yourself. No tool can detect it for you.